IT managed support at very competitive prices. Contract customers include an industry leading maximum 1 hour response time and a guaranteed 4 hour onsite or a remote session initiation.

If your organization requires on-site visitation frequently or at scheduled intervals, this is the solution for you. We offer several different plans to fit your needs and budget from only a few hours a month to full-time on-site consultants.

Clients under technical support contracts automatically receive priority trouble ticket resolution – especially useful at critical times when major software flaws, vulnerabilities, and virus attacks threaten many of our clients’ systems simultaneously and our on-site technicians are booked for extended periods of time.

Contract Rates & Fees

Service Type	Normal Priority	High Priority
Bronze Package: 6 hours included monthly technical support, 10% off destination charge.	$450/mo	$600/mo
Silver Package: 10 hours included monthly technical support, 20% off destination charge.	$650/mo	$900/mo
Gold Package: 20 hours included monthly technical support, 30% off destination charge.	$1,100/mo	$1,500/mo
Custom Package: If you require part- or full-time support on a scheduled basis, we may be able to offer a custom service plan with no destination charges and even further reduced hourly rates.	contact	contact

Minimum 3 month term. Support contracts include on-site, telephone, email and remote desktop services. On-site services carry a 30 minute minimum charge billed in 15 minute increments. Parking costs if applicable are additional. 10% discount applied to pre-payment in full of any term-contract. 50% of unused hours in any given month carry over to the next! (for remainder of contract) Non-profit organizations receive discounts on many service fees, call for details.

 

For home and small business users who only require occasional support, a pay-as-you-go method may be the best solution to meet your needs and budget.

Standard Hourly Rates & Fees

Service Type	Rate
Advanced Technical Support PC, Network technical services	$85.00/hr
Advanced Technical Support via Phone/Remote PC, Network technical services No destination charge. Billed in 15 minute increments.	$80.00/hr
Destination Charge On-site technical service travel fee per 30 minutes	$30.00
Web Design & Development Graphic & Layout Design, Web Programming, Database Design	$100.00/hr
SEO – Search Engine Optimization Hand coding and optimization, link development, by contract only. Estimates up to a 5 page site $1000. ongoing, $100 per month.	$100.00/hr

Support contracts include on-site, telephone, email and remote desktop services. On-site services carry a 30 minute minimum charge billed in 15 minute increments. Off-site services carry a 15 minute minimum charge billed in 15 minute increments. Parking costs if applicable are additional. Non-profit organizations receive discounts on many service fees, call for details.

All Remote Managed Support applications connect directly to our servers located on premises. Protecting your data and networks is our highest priority.

Pricing in US$